Agreement

Terms of Service

This is a legal agreement. Please read it. It includes an arbitration clause and a class-action waiver (Section 16) that you can opt out of within 30 days.

Effective October 31, 2026Last updated October 31, 2026Dopin LLC d/b/a Belavo

Welcome to Belavo. These Terms of Service (the "Terms") are a legal agreement between you and Dopin LLC, a Delaware limited liability company registered to do business in California and doing business as Belavo ("Belavo", "we", "us"). They govern your use of the Belavo iOS app, the belavo.app website and everything we offer through them (together, the "Service").

By creating an account, ticking "I agree", or using the Service, you agree to these Terms and to the documents below, which are part of this agreement:

• Privacy Policy and Biometric Data Policy
• Community Guidelines and Safety Tips
• Billing Terms, Gift Terms and Waitlist & Referral Terms

If you do not agree, do not use Belavo. If there is a conflict between these Terms and another document, these Terms control, except that the Biometric Data Policy controls for the face check.

1. Who can join

You may use Belavo only if all of the following are true:

1. You are at least 18 years old.
2. You can form a binding contract with Belavo.
3. You are not prohibited by law from using the Service, and you are not on any U.S. government list of prohibited or restricted parties.
4. You have not been convicted of, or pleaded no contest to, a felony or indictable offense (or a crime of similar severity), a sex crime, or any crime involving violence or a threat of violence, and you are not required to register as a sex offender with any authority.
5. You have not previously been removed from Belavo, unless we have told you in writing that you may return.

We do not run criminal background checks on members. We may use publicly available records and reports from members to check these requirements, but we do not guarantee that any member meets them.

2. Your account

You may have one account. Your display name must be a name people actually call you. Your birthday must be true; we may ask you to confirm your age at any time and will remove members who appear to be under 18. You are responsible for your login and for everything done through your account. Tell us at once at [email protected] if you think your account has been used without your permission. You may not sell, lend or transfer your account.

3. Face check

Every member completes a short video selfie that is matched to their profile photos. The face check confirms that a live person completed it and that their face matches their photos. It does not verify legal identity, name, age, address or criminal history. Belavo may ask you to repeat the check if you change your photos or if a report suggests your photos are not you. How the check is processed, what is kept and for how long is described in the Biometric Data Policy, which you accept separately before starting the check.

4. Membership and payment

Belavo is a paid, members-only service. Payment is made only through Apple In-App Purchase. Belavo never charges you outside the App Store and never asks for card details. Trial, price, founding price, renewal, cancellation and refund rules are in the Billing Terms. Gifts are governed by the Gift Terms. Removal for violating these Terms or the Community Guidelines does not entitle you to a refund.

5. How Belavo works

• Your five. Twice a day, at 7 AM and 5 PM local time, we introduce you to up to five members chosen by what you both love. Each introduction lasts 24 hours. If nobody new fits, we show you no one rather than strangers.
• Notes. You may write up to five notes a day. A note is written on one piece of a member's evidence or one of their places and is limited to 240 characters. Notes are checked automatically for tone before they are sent; a note that breaks the Community Guidelines may be blocked. The member who receives a note has 24 hours to reply or pass. Passing is private and the writer is never told.
• Chats. A reply to a note opens a two-way chat. After you send the first message in a chat, you wait for the other member's message before sending another. Replies do not count toward your daily notes.
• Groups. You may create a group chat with members you are already connected with. Anyone may leave a group at any time. Group messages are subject to the same rules as chats.
• Places and profile. Your public places, neighborhoods, passions, evidence and other profile fields are visible to members who are introduced to you. We never show your exact location.
• No promises. We do not promise any number of introductions, replies, connections, dates or meetings. Belavo arranges no events and no in-person activities.

6. Your content

Ownership. You own the photos, videos, captions, notes, messages and other material you post ("Content").

License to Belavo. You grant Belavo a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers only) license to host, store, reproduce, adapt (for example to resize, crop or transcode), display and distribute your Content as needed to operate, secure and improve the Service and to show your profile to other members according to your settings. This license ends when your Content is deleted from the Service, except where we must keep a copy for the safety, legal or compliance purposes described in the Privacy Policy. We do not use your Content in advertising or marketing without your separate written permission.

Your promises. Your Content is yours to post, shows you, and does not infringe anyone's copyright, privacy, publicity or other rights. Where another person appears in your Content, you have their permission.

Content rules. Evidence must show your own real moments. Your face must be clear in your main photo and appear in at least one piece of evidence. Stock images, AI-generated or AI-altered images, screenshots, and images of other people presented as you are not allowed. Videos are up to 30 seconds. We check Content automatically and may remove it, require a replacement, or require a new face check.

Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

7. What you agree not to do

You will not:

• misrepresent who you are, your age, your photos or your intentions;
• use the Service for business, advertising, recruiting, fundraising, research, or soliciting money, goods or services;
• harass, threaten, stalk, intimidate, demean or abuse anyone, on or off Belavo;
• send sexual, violent, hateful or discriminatory content, or any content that sexualizes or exploits minors;
• ask for or share financial information, or attempt to defraud, scam or extort anyone;
• share another member's Content, profile, name, messages or whereabouts outside the Service without their consent;
• contact a member who has passed on you or blocked you through another account, group, channel or person;
• use bots, scrapers, automation, emulators or another person's account, or create more than one account;
• reverse-engineer, interfere with, overload or attempt to gain unauthorized access to the Service, its systems or other members' accounts;
• use the Service to collect or store personal data about other members;
• break any law or regulation, or encourage anyone else to.

Enforcement. Reports are anonymous and are reviewed by a person on our team. Depending on severity, we may warn you, remove Content, require a new face check, limit features, suspend your account, or ban it permanently, in each case without a refund. We may act on conduct that happens off Belavo when it involves another member. We may decline to explain an enforcement decision when doing so could endanger another member's safety or privacy. You may ask for a review by emailing [email protected] within 30 days.

8. Your interactions with other members

You are solely responsible for your interactions with other members, online and in person. Belavo is an introduction service. We are not a party to any relationship between members, we do not supervise or arrange meetings, and we are not responsible for the conduct of any member. We do not perform criminal background checks and we make no representations about any member's identity, conduct, health or suitability. Read our Safety Tips before meeting anyone. In an emergency, call 911.

9. Privacy

Our Privacy Policy explains what we collect and why. By using Belavo you agree to it. By starting the face check you also agree to the Biometric Data Policy.

10. Pausing and deleting your account

Pause. You may pause your account for 1 week, 1 month, or until you return. Pausing hides your profile and keeps your Content, chats and connections. Your membership keeps renewing until you cancel it with Apple.

Delete. You may delete your account in Settings. Your profile is hidden at once and your account is erased 30 days later, unless you sign in again within those 30 days, which cancels the deletion. After 30 days nothing can be restored. Uninstalling the app does not delete your account. Deleting your account does not cancel your Apple subscription; cancel it in Settings › Apple Account › Subscriptions. Details are on the Delete Your Account page.

Termination by Belavo. We may suspend or terminate your account for violating these Terms or our policies, for safety reasons, if required by law, or if we stop offering the Service. Sections 6 (license for retained copies), 8, 11, 13 to 17 and 19 survive termination.

11. Belavo's rights

We may change, suspend or discontinue any part of the Service at any time. The Service, its design, software, text, graphics, the Belavo name and logo, and all content we provide are owned by Belavo or its licensors and protected by copyright, trademark and other laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to install and use the app on an Apple device you own or control, for your personal, non-commercial use, in accordance with the App Store terms. All rights not expressly granted are reserved.

12. Apple and third parties

These Terms are between you and Belavo, not Apple. Apple is not responsible for the Service or its content and has no obligation to provide maintenance or support for the app. To the extent any warranty applies and is not disclaimed, you may notify Apple, and Apple may refund the purchase price of the app (if any); Apple has no other warranty obligation. Belavo, not Apple, is responsible for addressing claims relating to the app, including product liability, legal or regulatory compliance and consumer protection claims, and for investigating and resolving intellectual-property infringement claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Refunds for in-app purchases are handled by Apple under its own policies. Sign in with Apple and Google are governed by their terms. Place names and maps come from third-party providers and may be inaccurate.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. BELAVO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT ANY MEMBER'S PROFILE OR CONTENT IS ACCURATE, THAT THE FACE CHECK WILL DETECT EVERY FAKE, OR THAT YOU WILL MEET ANYONE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BELAVO, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, LICENSORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, GOODWILL, PROFITS OR OPPORTUNITY, OR FOR ANY PERSONAL INJURY, EMOTIONAL DISTRESS OR PROPERTY DAMAGE ARISING FROM THE CONDUCT OF ANY MEMBER OR THIRD PARTY, ONLINE OR OFFLINE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER LEGAL THEORY, EVEN IF BELAVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BELAVO'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID BELAVO THROUGH APPLE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY TO THE EXTENT PERMITTED BY THE LAW OF YOUR STATE.

15. Indemnity

You will defend, indemnify and hold harmless Belavo and its members, managers, employees and agents from any claims, losses, liabilities and expenses (including reasonable attorneys' fees) arising from your Content, your use of the Service, your interactions with other members, or your breach of these Terms or of any law or third-party right.

16. Dispute resolution: informal resolution, arbitration and class waiver

Please read this section carefully. It affects your rights.

16.1 Informal resolution first. Before starting arbitration or a lawsuit, you and Belavo agree to try to resolve any dispute informally. Email [email protected] with your name, the email on your account and a description of the dispute and the relief you want. We will do the same by emailing you. If the dispute is not resolved within 60 days of the notice, either party may proceed under this section. The 60 days toll any limitation period.

16.2 Binding individual arbitration. Any dispute, claim or controversy between you and Belavo arising out of or relating to the Service or these Terms, including their formation, validity or scope, will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this section, and not in court. The arbitrator, not a court, decides all threshold questions, including whether this section applies. The arbitration will take place in San Francisco, California, or by video or telephone if you prefer. The arbitrator may award the same individual relief a court could. Judgment on the award may be entered in any court of competent jurisdiction.

16.3 Fees. Payment of filing and arbitrator fees is governed by the AAA rules. If those fees are more than the cost of filing in court, Belavo will pay the difference for claims under $10,000, unless the arbitrator finds the claim frivolous.

16.4 Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to stop unauthorized use, abuse of the Service or intellectual-property infringement.

16.5 Class-action and jury waiver. You and Belavo each waive the right to a trial by jury and the right to bring or participate in a class action, class arbitration, collective action or representative action. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding, except for public injunctive relief claims that cannot be waived under California law, which will be stayed pending the outcome of the individual claims.

16.6 Opt-out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept these Terms, with the subject "Arbitration opt-out" and the email on your account. Opting out does not affect any other part of these Terms.

16.7 Mass filings. If 25 or more similar demands are filed by or with the help of the same counsel, they will be administered in batches of up to 50, each with its own arbitrator, and the AAA Mass Arbitration Supplementary Rules will apply.

16.8 Severability and venue. The Federal Arbitration Act governs this section. If any part of this section is found unenforceable, the rest remains in effect, except that if the class waiver is found unenforceable as to a claim, that claim will be heard in court, and disputes not subject to arbitration will be brought exclusively in the state or federal courts in San Francisco County, California. You consent to their jurisdiction.

17. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, except that Section 16 is governed by the Federal Arbitration Act.

18. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice in the app or by email before they take effect (30 days for price changes), except for changes required by law or for safety, which take effect at once. Continuing to use Belavo after a change takes effect means you accept it. Changes to Section 16 do not apply to disputes that already had notice under Section 16.1 before the change.

19. General

These Terms, with the documents they incorporate, are the entire agreement between you and Belavo about the Service and replace any earlier agreement. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. You may not assign these Terms; Belavo may assign them to an affiliate or successor. Our failure to enforce a right is not a waiver. Nothing in these Terms creates a partnership, employment or agency relationship. Notices to you may be sent in the app or to the email on your account. Headings are for convenience only.

Electronic communications. You agree that notices, disclosures and other communications we send in the app or to your account email satisfy any legal requirement that they be in writing, and that your tap on "I agree" is your electronic signature.

20. California residents

If you are a California resident you may cancel your membership agreement within three business days of first agreeing to it and receive a full refund, as described on the California Notices page, which also contains the Civil Code §1789.3 consumer notice and your privacy choices.

21. Contact

Dopin LLC d/b/a Belavo
254 Chapman Rd, Ste 208 #25323, Newark, DE 19702
Support: [email protected] · Legal: [email protected]